Privacy policy

Mi-Pay Ltd. is a payment service provider for your Telecommunications Service Provider. This privacy policy explains how we use any personal information we collect about you when you use this website or our services.


  • What information we collect about you?

  • How will we use the information about you?

  • How is your information shared?

  • How can I access, correct or delete information about me?

  • How long do you store my data?

  • Cookies

  • Other websites

  • Changes to our privacy policy

  • Exercising your rights

  • How to contact us


What information do we collect about you?

We collect information about you when you register or buy services from your Telecommunications Service Provider for which the payment is processed through Mi-Pay. We also collect information when you voluntary provide feedback, contact Mi-Pay customer support or via IVR (interactive voice response) service providers.

In order to process information access requests additional authentication information will be requested.


How will we use information about you?

We use information collected from you to personalise your repeated visits to the website and to provide you with secure and reliable methods of payment.

Information collected from you is also used for the purpose of fraud prevention, this is an automated process and you have the right to object it and obtain human intervention.

In order for us to process such requests, a copy of valid Photo ID document will be required for the purpose of authentication.

Non personal identifiable information will be used for the purpose of analysing the performance and reliability of our service.


How is your information shared?

We share your personal data when necessary to complete any transaction or provide any product or services you have requested or authorized.

We also share data with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our service; and to protect the rights or property of Mi-Pay.


How can I access, correct or delete information about me?

The information we have about you was submitted to us as part of a payment request from your Telecommunications Service Provider. In order to correct this information, you will need to use the pages provided by your Telecommunications Service Provider or submit a correction request to them. Information that was already provided and their accuracy will not have an impact on any future transactions.

You have the right to request a copy of the information that we hold about you. If you would like a copy of the personal information, we have about you, contact us either via email or in writing using the contact details provided in How to contact us section of this policy.

If you would like us to remove your personal information, please use the contact details provided in the contact section of this privacy policy.


How long do you store my data?

We store your data for a maximum of 6 years after the last processed transaction, unless a request for removal is received from you.



We use cookies (small text files placed on your device) and similar technologies to provide our websites and online services and to help collect data. Cookies allow us, among other things, to store your preferences and settings; enable you to sign-in; and analyse how our websites and online services are performing.

You can set your browser not accept cookies and you can also remove cookies stored in your browser. However, some functions of our website might not function as a result.


Other websites

Our website contains links or automatic redirects to other websites. During the process of payment, you can be redirected to third party websites in order to perform intermediary step in the process such as 3DS authentication. This privacy policy only applies to this website, when you are on other websites, you should read their own privacy policy.


Changes to privacy policy

We keep our privacy policy under regular review and place any updates on this page. This privacy policy was last updated on 20 Feb. 2018.


Exercising your rights

If you wish to exercise your rights as set out by the GDPR European legislation or for any queries regarding the collected data and processing of your information, please contact our data protection officer via email or in writing.


How to contact us

Via email:

In writing to:

Mi-Pay Ltd.
Data Protection Officer Department
30 Crown Place,
Earl Street,
London EC2A 4ES


This website uses cookies to enhance the user experience. You can check them here.